ServiceNow Lead Consultants – Hybrid | Dayshift (Makati)

Key Responsibilities:

• Oversee the end-to-end design and implementation of ServiceNow solutions, ensuring best practices and scalability

• Spearhead the development of ITSM and custom modules on the ServiceNow platform, focusing on quality and efficiency

• Lead, mentor, and manage a high-performing team of 15–20 developers, architects, and consultants

• Guide multiple full-cycle ServiceNow deployments (ITSM, Asset, CMDB, ITOM), ensuring seamless execution across global locations

• Create comprehensive technical design documentation and robust unit test cases

• Collaborate closely with global ServiceNow teams to standardize processes and maximize platform value

• Drive continuous improvement initiatives, staying ahead of industry trends and ServiceNow upgrades

Required Skills and Qualifications:

• Minimum 10 years of hands-on ServiceNow experience, with expertise in ITSM, CMDB, Knowledge Management, Reporting/Analytics, and custom app development using App Engine

• Proven track record leading complex ServiceNow deployments with multiple stakeholders

• Strong proficiency in ServiceNow integrations (REST API, web services, JSON, scripting) with various SaaS and external applications

• Excellent verbal and written communication skills, with an emphasis on clarity and collaboration

• Deep knowledge of ITSM best practices and IT Governance

• ServiceNow implementation experience with HRSD/CSM modules and managing platform upgrades

• ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (ITSM or HRSD), and ITIL v3/v4 Foundation certifications (all mandatory)