Customer Service Representative - AI trainer

Job Title: Customer Service Representative

Job Type: Full-time

Location: Remote

Job Summary:

Join our customer's team as a Customer Service Representative and play a pivotal role in shaping how AI systems interact with real customers. You’ll leverage your expertise to both directly assist customers and train AI to handle service inquiries, model professional tone, and resolve issues efficiently. Your efforts will ensure exceptional customer satisfaction across a range of industries.

Key Responsibilities:

• Respond thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phone.
• Demonstrate and model effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules.
• Collaborate with cross-functional teams to capture, analyze, and improve customer service interactions.
• Provide actionable feedback to enhance AI’s ability to handle complex service scenarios and deliver human-like responses.
• Maintain accurate, detailed records of all customer interactions and resolutions.
• Support the continuous training and refinement of AI tools by providing real-world examples of superior customer service.
• Champion a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomes.

Required Skills and Qualifications:

• Exceptional written and verbal communication skills, with an empathetic and personable approach.
• Proven experience in a customer service or support role, preferably in a fast-paced environment.
• Strong problem-solving skills and the ability to stay composed under pressure.
• Demonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocates.
• Comfort working independently in a remote environment while contributing to a larger team effort.
• Tech-savvy, with the ability to quickly learn and navigate new AI-driven systems and platforms.
• Meticulous attention to detail and commitment to maintaining high standards of professionalism.

Preferred Qualifications:

• Experience training, mentoring, or guiding others in customer service best practices.
• Background in supporting or training AI or machine learning applications.
• Multilingual abilities or experience serving diverse customer bases.