Customer Support Assistant
$20 - $70/hourpay
Required Skills
written communication
verbal communication
empathy
customer support
analytical thinking
problem-solving
attention to detail
remote collaboration
documentation
data privacy
ai tools familiarity
process improvement
multilingual communication
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.
Job Description
Job Title: Customer Support Assistant
Job Type: Contractor
Location: Remote
As a Customer Support Assistant, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Key Responsibilities
- Provide clear, accurate, and empathetic written and verbal responses to a variety of customer support queries.
- Contribute to the development and refinement of AI-driven customer support tools by offering real-world insights.
- Assess, annotate, and review support interactions to ensure quality and consistency.
- Identify common customer pain points and document best practices for issue resolution.
- Collaborate closely with the customer's team to share feedback, suggest process improvements, and enhance training data quality.
- Maintain high standards of communication, staying detail-oriented and responsive in a fast-paced remote work environment.
- Ensure data privacy and confidentiality in all support interactions and documentation.
Required Skills and Qualifications
- Exceptional written and verbal communication skills, with a strong focus on clarity and empathy.
- Prior experience in customer support or a similar client-facing role.
- Ability to adapt communication style to different audiences and platforms.
- Strong analytical thinking and problem-solving skills.
- Keen attention to detail and commitment to accuracy.
- Ability to work independently and collaboratively in a remote setting.
- Proficient in documenting and reflecting on customer interactions.
Preferred Qualifications
- Experience with AI tools or familiarity with AI-driven support systems.
- Background in training, coaching, or process improvement related to customer service.
- Multilingual abilities for supporting diverse customer bases.
Additional Info: This position offers a unique opportunity to actively shape the future of AI-powered customer support while collaborating with a passionate and forward-thinking customer's team. If you thrive in an environment that values communication excellence and innovation, we encourage you to apply.