Bill and Account Collector

Job Title: Bill and Account Collector

Job Type: Contract (Full-Time or Part-Time)

Location: Remote

Job Summary:

Join our customer’s team as a Bill and Account Collector, where your expertise in managing accounts and recovering overdue payments will drive financial health and customer satisfaction. As an integral AI trainer expert, you will help shape the future of billing and collections by leveraging your industry knowledge to support our innovative projects and technology-driven environment.

Key Responsibilities:

1. Contact customers regarding overdue bills and outstanding accounts using written and verbal communication channels.
2. Negotiate payment plans and settlements in accordance with company policies and financial regulations.
3. Review, update, and maintain accurate account records and documentation of collection activities.
4. Track outstanding balances, monitor payment histories, and identify trends impacting collections.
5. Ensure all collection activities comply with applicable laws, regulations, and ethical standards.
6. Collaborate with cross-functional teams to resolve account discrepancies and improve processes.
7. Utilize advanced tools and CRM systems to manage workflow, generate reports, and optimize efficiency.

Required Skills and Qualifications:

1. Proven recordkeeping and compliance experience in billing or collections.
2. Strong account management, payment processing, and negotiation abilities.
3. Exceptional written and verbal communication skills with a customer-focused mindset.
4. Keen conflict resolution and problem-solving skills.
5. High attention to detail, decision-making, and organizational skills.
6. Proficiency in CRM systems, billing and collections software, spreadsheets, and office applications.
7. Knowledge of industry regulations and best practices in debt recovery.

Preferred Qualifications:

1. Experience as an AI trainer or subject-matter expert in billing and account collections.
2. Associate degree or higher in finance, business, or a related field.
3. Background in training, technology adoption, or process improvement projects.