Customer Service Representative

$20 - $45/hourpay

Required Skills

Communication
Empathy
Active Listening
Problem-Solving
Patience
Conflict Resolution
Customer Satisfaction
Adaptability
Multitasking
Time Management
Attention to Detail
Product Knowledge
CRM Tools
Clear Writing
Verbal Communication
De-escalation
Ownership
Responsiveness
Team Collaboration
Organization
Critical Thinking
Complaint Handling
Follow-up
Tech Savviness
Process Adherence
Feedback Handling
Service Excellence
About micro1
micro1 is a data engine that helps AI labs train foundational models and enterprises build AI agents. We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual evaluations used to monitor and improve AI agents in enterprise settings. Our data engine includes an AI recruiter agent that sources and vets domain experts, a data platform that enables rapid production of high-quality training data, and a pipeline performance system that ensures both quality and velocity.
Our goal is to have 1 billion people doing meaningful work by contributing their expertise to the development of frontier AI models. We’ve raised $40M+ in funding, and our AI recruiter has powered more than 1 million AI-led interviews as our global network of experts expands to form the human intelligence layer for AGI.

Job Description

Job Title: Customer Service Representative


Job Type: Contract


Location: Remote


Job Summary:

We are seeking an experienced Customer Service Representative to join our customer's team. As a subject matter expert, you will manage customer interactions across multiple channels, ensuring each touchpoint reflects service excellence and empathy. You will help train AI in understanding customer intent, foster customer satisfaction, and uphold the highest standards of communication.


Key Responsibilities:

  1. Handle, resolve, and follow up on customer inquiries, complaints, and feedback through various channels with professionalism and care.
  2. Utilize CRM tools to record, track, and update customer interactions, ensuring data accuracy and timely responses.
  3. De-escalate conflicts, apply expert problem-solving strategies, and deliver empathetic solutions for optimal customer satisfaction.
  4. Collaborate with the customer's team to continuously enhance service processes and share insights that drive improvements.
  5. Act as a subject matter expert by assisting in training AI models to understand and anticipate customer needs and intents.
  6. Maintain up-to-date product knowledge to deliver accurate information and recommendations to customers.
  7. Adhere strictly to process standards and service protocols for consistent, high-quality outcomes.


Required Skills and Qualifications:

  1. Minimum 5+ years of professional customer service experience with proven expertise in complex issue resolution.
  2. Exceptional written and verbal communication skills, with an emphasis on clarity, empathy, and responsiveness.
  3. Demonstrated ability to multitask, manage time efficiently, and stay organized in a fast-paced remote environment.
  4. Advanced critical thinking, conflict resolution, and de-escalation techniques.
  5. Proficiency with CRM systems and general tech savviness.
  6. Strong attention to detail and dedication to process adherence and service excellence.
  7. Experience handling complaints, feedback, and providing thorough follow-up to ensure customer satisfaction.


Preferred Qualifications:

  1. Experience collaborating with cross-functional teams or AI/technology-driven customer service environments.
  2. Background in training or mentoring new representatives or AI models.
  3. Certification in customer service, conflict management, or related fields.


Additional Info:

As a Customer Service Representative on the customer's team, you will play a pivotal role in shaping exceptional customer experiences while advancing the effectiveness of AI-driven service touchpoints. This opportunity is ideal for professionals passionate about communication, service, and continuous improvement in a dynamic remote setting.

Apply now

Please note that after completing the interview process, you’ll be added to our talent pool and considered for this and other roles that match your skills.

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