Remote Live Chat Support Specialist

Job Title: Remote Live Chat Support Specialist

Job Type: Full-time

Location: Remote

Job Summary:

Join our team as a Remote Live Chat Support Specialist and play a pivotal role as the first point of contact for veterans and job seekers engaging with Veterans Career Group. You will provide prompt, empathetic, and effective support through live chat, helping streamline the job search process for veterans as they transition to civilian careers. If you thrive in a fast-paced, mission-driven environment and are passionate about making a difference, this fully remote opportunity is perfect for you.

Key Responsibilities:

1. Deliver real-time live chat support to veterans, job seekers, and employers, addressing inquiries about services, job opportunities, and career coaching.
2. Troubleshoot issues and concerns, providing effective solutions or escalating to relevant team members as needed.
3. Guide veterans through job search activities, from resume submission to job matching and interview preparation.
4. Demonstrate in-depth knowledge of our services, job listings, and veteran resources to provide accurate, helpful responses.
5. Document all chat interactions in our CRM system for follow-up and quality assurance.
6. Collaborate closely with recruitment, career advisors, and client management teams to ensure client and candidate needs are met efficiently.
7. Collect feedback from users to enhance service offerings and contribute to continuous process improvements.

Required Skills and Qualifications:

1. 1-2 years of experience in customer service or support roles, with a focus on live chat, email, or phone-based environments.
2. Exceptional written and verbal communication skills, with the ability to clearly and concisely convey complex information.
3. Proficiency with live chat software (Zendesk, Intercom, etc.), CRM tools, and the ability to quickly adapt to new technologies.
4. Outstanding problem-solving abilities and resourcefulness in addressing customer needs while adhering to company policies.
5. Demonstrates empathy, patience, and a genuine commitment to helping others, especially veterans.
6. Strong time management skills and the ability to prioritize multiple chats and tasks effectively in a remote setting.
7. Interest in supporting veterans’ career advancement and understanding their unique challenges.

Preferred Qualifications:

1. Experience in recruitment, career coaching, or supporting veterans in their career transition.
2. Familiarity with veteran-specific job platforms, CRM tools (Salesforce, Freshdesk), and customer support technology.
3. Military service experience or knowledge of military culture is highly desirable.