Program Manager (Crisis Ops)
$40 - $60/hourpay
Required Skills
crisis management
incident response
business continuity planning (bcp)
emergency operations
rubric development
structured assessment frameworks
ai model training (basics)
data analysis
documentation
written communication
verbal communication
cross-functional collaboration
operational procedure development
sound judgment under uncertainty
remote work proficiency
Job Description
Job Title: Program Manager (Crisis Ops)
Job Type: Contractor
Location: Remote
Job Summary:
Join our customer's team as a Program Manager (Crisis Ops) and play a pivotal role in advancing our AI training and rubric development initiatives. You will leverage your crisis management expertise to drive execution of critical response initiatives, designing and evaluating structured reasoning tasks that directly inform model training and evaluation.
Key Responsibilities:
- Lead the creation, refinement, and implementation of robust crisis response and incident management rubrics for AI model training.
- Develop clear, actionable tasks and data sets focused on high-stakes execution, ensuring alignment with enterprise workflows.
- Collaborate with cross-functional teams to define, document, and validate operational procedures and escalation paths.
- Evaluate and iterate on structured reasoning frameworks for assessing model outputs in crisis scenarios.
- Communicate complex ideas succinctly, both in writing and verbally, to technical and non-technical stakeholders.
- Analyze incident data to identify gaps and propose enhancements to response protocols and AI assessment criteria.
- Drive adoption of best practices in crisis operations, business continuity, and emergency response within the customer’s team.
Required Skills and Qualifications:
- Proven experience in crisis management, incident response, BCP, or emergency operations, preferably in enterprise settings.
- Exceptional written and verbal communication skills with a detail-oriented approach to documentation.
- Demonstrated ability to exercise sound judgment under uncertainty and to plan multi-stage, scalable responses.
- Expertise in designing, evaluating, and refining rubrics or structured assessment frameworks, ideally for AI or data-driven projects.
- Strong familiarity with organizational workflows, including HR, security, and communications.
- Experience working with diverse teams in remote, fast-paced environments.
- Ability to synthesize insights from qualitative and quantitative incident data.
Preferred Qualifications:
- Background in AI model training, annotation, or operationalizing AI in critical environments.
- Advanced degree or certification in emergency management, business continuity, or related field.
- Experience developing training materials or operational guides for crisis response in technology-driven organizations.
About micro1
micro1 is a data engine that helps AI labs train foundational models and enterprises build AI agents. We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual evaluations used to monitor and improve AI agents in enterprise settings. Our data engine includes an AI recruiter agent that sources and vets domain experts, a data platform that enables rapid production of high-quality training data, and a pipeline performance system that ensures both quality and velocity.
Our goal is to have 1 billion people doing meaningful work by contributing their expertise to the development of frontier AI models. We’ve raised $40M+ in funding, and our AI recruiter has powered more than 1 million AI-led interviews as our global network of experts expands to form the human intelligence layer for AGI.