Operations Manager

Job Title: Operations Manager

Job Type: Full-time

Location: On-site, Galesburg, Michigan, United States, Kalamazoo County

Job Summary:

The Operations Manager plays a pivotal role in leading and managing daily reconditioning operations to ensure they align with customer expectations while prioritizing safety, quality, and productivity. This hands-on position requires strong leadership, coordination, and commitment to continuous improvement in a dynamic work environment.

Key Responsibilities:

• Coordinate daily scheduling, workload distribution, and technician oversight.
• Partner closely with Sales Reps to align service execution with customer needs.
• Ensure adherence to quality standards, safety protocols, and operational procedures.
• Provide ongoing team training, coaching, and performance evaluations.
• Contribute directly to daily production while maintaining strategic oversight.
• Resolve customer issues, drive process improvements, and support financial health.
• Occasionally assist with paintwork or sales support, as needed.

Required Skills and Qualifications:

• Strong leadership, communication, and problem-solving skills.
• Industry experience and general service/product knowledge.
• Must hold a valid driver’s license with a clean record.
• Comfortable working in varied weather conditions and capable of leading both independently and collaboratively.
• Management experience preferred.

Preferred Qualifications:

• Experience with Salesforce or similar CRM platforms.
• Background in operations management or similar field.