Property Management Associate

Job Title: Property Management Associate

Job Type: Full-time

Location: Remote

Job Summary:

Join our team as a Property Management Associate and take full ownership of the daily operations across our high-end residential portfolio. In this pivotal role, you will utilize your AppFolio expertise and hospitality mindset to ensure seamless property management and deliver a white-glove experience to our discerning residents. Collaborate closely with our Director of Operations and cross-functional teams to elevate our service standards and operational excellence.

Key Responsibilities:

• Oversee all aspects of property management for a luxury residential portfolio, including leasing, rent collection, and resident relations using AppFolio.
• Coordinate luxury turn-over projects, routine inspections, and preventive-maintenance schedules, ensuring meticulous attention to detail and timely completion.
• Serve as the primary point of contact for residents, addressing inquiries and resolving issues with professionalism and empathy.
• Manage vendor relationships, procure service bids, and monitor contract compliance for maintenance and capital improvement projects.
• Prepare and analyze detailed budget forecasts, monthly financial reports, and property performance reviews for leadership and stakeholders.
• Uphold the highest standards of personalized service, anticipating resident and client needs with a proactive, solutions-oriented approach.
• Collaborate asynchronously with acquisitions, asset management, and investor relations teams, excelling in written communication to drive alignment.

Required Skills and Qualifications:

• Proven experience in high-end residential property management with direct ownership of operational responsibilities.
• Expert-level proficiency in AppFolio property management software.
• Exceptional written communication skills, thriving in an asynchronous, remote work environment.
• Background in hospitality or luxury service (e.g., Ritz-Carlton, Four Seasons, or equivalent).
• Demonstrated ability to anticipate needs, resolve conflicts, and manage demanding clientele with grace and discretion.
• Strong organizational, analytical, and time management skills.
• Proactive mindset with a commitment to continuous improvement and client satisfaction.

Preferred Qualifications:

• Experience managing luxury turn-over projects and capital improvement initiatives.
• Advanced reporting, budgeting, and financial analysis skills within a property management context.
• Prior work in a fast-paced, remote-first company or asynchronous team culture.