Cargo and Freight Agent

Job Title: Cargo and Freight Agent - AI Trainer

Job Type: Permanent

Location: Remote

Job Summary

Join our customer's team as a Cargo and Freight Agent - AI Trainer, where your industry expertise will directly influence the next generation of AI-driven logistics solutions. In this unique role, you will leverage your insights and hands-on experience to help train and refine advanced AI models, ensuring they accurately reflect real-world cargo and freight operations.

Key Responsibilities

1. Expedite and route movement of incoming and outgoing cargo and freight shipments across airline, train, and trucking terminals, as well as shipping docks.
2. Take and process customer orders, arranging for pickup and delivery of freight and cargo to designated loading platforms.
3. Prepare, review, and validate bills of lading, invoices, and shipping documentation to determine accurate charges and tariffs.
4. Negotiate and coordinate transportation of goods with shipping and freight companies to optimize delivery timelines and costs.
5. Track shipment progress and provide timely updates on delivery statuses to clients and the AI training team.
6. Advise clients on optimal transportation methods, payment options, and regulatory compliance in cargo logistics.
7. Estimate freight or postal rates, record shipment costs and weights, and ensure data is accurately used for AI model improvement.

Required Skills and Qualifications

1. Proven experience as a Cargo and Freight Agent, Freight Forwarder, or in a closely related logistics role (e.g., Load Planner, Logistics Coordinator, Ship Broker).
2. Exceptional written and verbal communication skills, with strong attention to detail and client care.
3. Solid understanding of shipping documentation, including bills of lading, invoices, and tariffs.
4. Demonstrated ability to negotiate and coordinate with transportation providers and clients.
5. Familiarity with tracking systems, cargo terminal operations, and shipment routing best practices.
6. Comfort with technology and interest in contributing to AI training datasets.
7. Strong organizational, analytical, and problem-solving abilities.

Preferred Qualifications

1. Previous experience training or collaborating with AI or digital platforms in logistics contexts.
2. Knowledge of international freight regulations and customs procedures.
3. Experience in multi-modal shipping environments.