Conversational AI Engineer

Job Type: Full-time

Location: Remote / Hybrid (open to candidates within ±3 h of PT)

Job Summary:

We are seeking a talented Conversational AI Engineer to join our team and lead the development of our AI concierge service. In this role, you will design and optimize conversational flows, integrate advanced language models, and ensure seamless interactions across our product ecosystem. Your expertise will directly shape the way users engage with our platform, enhancing accuracy and delivering exceptional user experiences.

Key Responsibilities:

• Lead the selection, configuration, and integration of the AI concierge service or large language models within our platform.
• Design and implement robust conversational flows, defining intents, entities, and responses on platforms such as AWS Lex.
• Collaborate with the Backend Integration Developer to connect AI-driven conversations with data sources and internal APIs.
• Monitor and analyze conversational AI performance, identifying areas for improvement in user interactions and accuracy.
• Manage data relevant to AI, including training phrases, conversation logs, and user feedback, ensuring data quality and relevance.
• Continuously iterate on models and flows based on user insights and analytics to enhance overall system effectiveness.
• Maintain comprehensive documentation and champion clear, effective communication within the team and with stakeholders.

Required Skills and Qualifications:

• Proven expertise in NLP and NLU, with hands-on experience implementing conversational AI systems.
• Proficiency in Python, JavaScript, and TypeScript for AI development and integration tasks.
• Strong experience working with AWS Lex and deploying AI-driven solutions to cloud environments.
• Familiarity with large language models (LLMs) and the latest advances in conversational AI technologies.
• Demonstrated ability in managing and organizing AI-specific data for optimal performance.
• Exceptional written and verbal communication skills, with a keen attention to detail and clarity.
• Collaborative mindset with a passion for solving complex challenges and iterating quickly in a fast-paced team setting.