Operations Manager

Job Title: Operations Manager

Job Type: Full-time

Location: Remote

About Us:

micro1 is the end-to-end human data infrastructure behind AGI. Our AI recruiter model is used by frontier AI labs and Fortune 10s to source, vet, and deploy PhDs and professors from the world’s top universities at scale. These experts are placed directly into the training loops of the most advanced AI systems, powering the breakthroughs that move models forward. Our data platform converts their expertise into high-signal training datasets, and our talent management tooling measures, routes, and improves performance at scale.

Job Summary

The Operations Manager is responsible for designing, managing, and continuously improving employee experience operations across a globally distributed workforce. This role oversees programs related to employee gifting, recognition, and operational logistics, ensuring initiatives are delivered consistently, efficiently, and in alignment with company standards.

The Operations Manager exercises independent judgment in managing vendors, optimizing operational processes, and establishing scalable frameworks to support employee programs globally.

Key Responsibilities:

1. Own and manage global employee experience operational programs, including onboarding gifts, milestone recognition, and company-wide initiatives
2. Develop and maintain operational frameworks and standards for global employee gifting and recognition programs
3. Evaluate, select, and manage third-party vendors and service providers, including overseeing performance and delivery
4. Establish scalable processes and operational guidelines to support employee experience initiatives across multiple countries and time zones
5. Analyze operational workflows and recommend improvements to increase efficiency, cost effectiveness, and reliability
6. Monitor operational performance metrics and recommend adjustments to improve program execution
7. Partner with internal stakeholders to plan and execute employee experience initiatives aligned with company objectives
8. Identify operational risks or inefficiencies and proactively recommend solutions

Skills and Qualifications:

Required:

1. Strong operational judgment and problem-solving abilities
2. Demonstrated ability to manage programs, vendors, and operational processes independently
3. Excellent organizational and communication skills
4. Ability to work cross-functionally with distributed teams across time zones

Preferred:

1. Experience managing operational workflows or employee experience initiatives in a global or remote organization
2. Experience supporting employee experience or people operations programs
3. Familiarity with vendor management and global logistics