Operations Manager

Core team
$90K - $115K/yr compensation

Required Skills

Program Ownership
Vendor & Logistics Management
Cultural Awareness
Attention to Detail

Job Description

Job Title: Operations Manager


Job Type: Full-time


Location: Remote


Job Summary

The Operations Manager is responsible for designing, managing, and continuously improving employee experience operations across a globally distributed workforce. This role oversees programs related to employee gifting, recognition, and operational logistics, ensuring initiatives are delivered consistently, efficiently, and in alignment with company standards.


The Operations Manager exercises independent judgment in managing vendors, optimizing operational processes, and establishing scalable frameworks to support employee programs globally.


Key Responsibilities:

  1. Own and manage global employee experience operational programs, including onboarding gifts, milestone recognition, and company-wide initiatives
  2. Develop and maintain operational frameworks and standards for global employee gifting and recognition programs
  3. Evaluate, select, and manage third-party vendors and service providers, including overseeing performance and delivery
  4. Establish scalable processes and operational guidelines to support employee experience initiatives across multiple countries and time zones
  5. Analyze operational workflows and recommend improvements to increase efficiency, cost effectiveness, and reliability
  6. Monitor operational performance metrics and recommend adjustments to improve program execution
  7. Partner with internal stakeholders to plan and execute employee experience initiatives aligned with company objectives
  8. Identify operational risks or inefficiencies and proactively recommend solutions


Skills and Qualifications:

Required:

  1. Strong operational judgment and problem-solving abilities
  2. Demonstrated ability to manage programs, vendors, and operational processes independently
  3. Excellent organizational and communication skills
  4. Ability to work cross-functionally with distributed teams across time zones


Preferred:

  1. Experience managing operational workflows or employee experience initiatives in a global or remote organization
  2. Experience supporting employee experience or people operations programs
  3. Familiarity with vendor management and global logistics
About micro1
micro1 is a data engine that helps AI labs train foundational models and enterprises build AI agents. We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual evaluations used to monitor and improve AI agents in enterprise settings. Our data engine includes an AI recruiter agent that sources and vets domain experts, a data platform that enables rapid production of high-quality training data, and a pipeline performance system that ensures both quality and velocity.
Our goal is to have 1 billion people doing meaningful work by contributing their expertise to the development of frontier AI models. We’ve raised $40M+ in funding, and our AI recruiter has powered more than 1 million AI-led interviews as our global network of experts expands to form the human intelligence layer for AGI.

This job is currently closed and not accepting applications. Thank you for your interest!

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