Salesforce Support Consultant

Job Title: Salesforce Support Consultant

Job Type: Full-time

Location: On-site, Abu Dhabi, Abu Dhabi Region, United Arab Emirates

Job Summary:

Join our team as a Salesforce Support Consultant and play a pivotal role in optimizing and supporting our Salesforce environment, specifically tailored for the dynamic real estate sector. In this client-facing position, you will bridge business needs with technical solutions, ensuring streamlined operations and high user adoption. Your expertise will empower our stakeholders through hands-on support, process enhancements, and effective user training.

Key Responsibilities:

• Act as the primary point of contact for Salesforce support, quickly resolving issues and providing expert guidance to users.

• Deliver both functional and technical support for Salesforce Sales Cloud, Service Cloud, and related integrations.

• Collaborate with business users across Sales, Marketing, Leasing, Handover, CRM, and Operations to gather requirements and recommend scalable Salesforce solutions.

• Enhance and maintain real estate-specific processes within Salesforce, including unit management, sales contracts, and handover workflows.

• Oversee daily administration tasks such as user management, security settings, profiles, roles, permissions, and data integrity.

• Design and maintain insightful reports, dashboards, flows, validation rules, and process builders.

• Lead training initiatives by developing materials, conducting knowledge sessions, and updating process documentation.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 2 years’ experience in Salesforce administration or support, preferably within real estate.

• Strong command of Salesforce Sales Cloud and Service Cloud functionalities.

• In-depth understanding of real estate business processes such as sales lifecycles, unit inventory, customer handover, and post-sales services.

• Exceptional written and verbal communication skills, with experience translating technical concepts for non-technical users.

• Demonstrated problem-solving abilities and a proactive, independent work approach.

• Salesforce Administrator Certification is mandatory.

Preferred Qualifications:

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).

• Experience with data migration, sandbox testing, and change management.

Become a trusted advisor to our business stakeholders, promoting best practices and maximizing the value of Salesforce within our real estate operations. If you thrive in a client-centric, collaborative, and fast-paced environment, we invite you to make a tangible impact with our team in Abu Dhabi.