Customer Support expert (Fluent in Japanese)

Job Title: Customer Support expert (Fluent in Japanese)

Job Type: Full-time

Location: Remote

Job Summary

Join our customer's team as a Customer Support expert and make a tangible impact on client satisfaction by delivering world-class support in Japanese. This is an exciting opportunity to leverage your expertise in customer service while working remotely with a dynamic and supportive global organization. Your fluency in Japanese and passion for problem-solving will empower you to resolve customer issues, optimize workflows, and elevate the support experience.

Key Responsibilities

1. Provide exceptional customer service via email, chat, and phone support in Japanese, ensuring rapid and effective issue resolution.
2. Document and track customer interactions with accuracy, maintaining comprehensive and up-to-date records.
3. Identify opportunities for workflow optimization and implement best practices to enhance team efficiency.
4. Mentor and guide less experienced team members, sharing knowledge and modeling exemplary customer support behaviors.
5. Actively listen to customer concerns, respond with empathy, and deliver clear and concise solutions.
6. Collaborate with cross-functional teams to escalate and resolve complex issues.
7. Contribute to process documentation and internal knowledge bases for continuous improvement.

Required Skills and Qualifications

1. Native or fluent proficiency in Japanese, with strong written and verbal communication skills.
2. 5+ years of experience in customer service, with a deep understanding of customer support workflows.
3. Demonstrated ability to handle email, chat, and phone support using digital support platforms.
4. Exceptional organizational skills and attention to detail in documentation and process management.
5. Proficient in remote work environments with a proven track record of self-motivation and accountability.
6. Excellent problem-solving skills, active listening, and empathetic approach in all customer interactions.

Preferred Qualifications

1. Experience mentoring or training customer support agents.
2. Background in process improvement or workflow optimization initiatives.
3. Familiarity with multiple digital customer support platforms.

Become a key player on our customer's team, where your intuition for excellent service and your commitment to helping others will be truly valued. If you care deeply about the craft of written and verbal communication and thrive in a fast-paced remote setting, we want to hear from you!