Senior Software Asset Management (SAM) Administrator

Must-Haves (Knockout Criteria)

Candidates must meet ALL of the following. Do not submit profiles that miss any item below.

1. SAM Experience6–10 years of hands-on Software Asset Management / Licensing experience
2. Not procurement-only or CMDB-only profiles
3. Service Provider / MSP BackgroundPrior experience working with a service provider, MSP, or managed services vendor
4. Delivered SAM services to enterprise or government clients
5. ServiceNow SAM Pro — CertifiedActive ServiceNow SAM Pro certification (mandatory)
6. Hands-on administration and configuration experience
7. FinOps — Hands-OnDemonstrable FinOps experience including:
8. Cloud cost optimization
9. Showback / chargeback
10. Azure / SaaS consumption analysis
11. FinOps-aligned license optimization
12. FinOps Certified Practitioner preferred
13. Vendor Licensing DepthExpert-level licensing knowledge across at least 4 of:
14. Microsoft (M365, Windows Server, SQL, AVS)
15. Adobe
16. Autodesk
17. Oracle
18. VMware / Broadcom
19. Red Hat
20. Audit LeadershipLed or been a core participant in at least 2 major vendor audits
21. Vendors include: Microsoft, Oracle, Adobe, Autodesk, VMware
22. Contract NegotiationProven track record in:
23. Enterprise Agreement (EA) renewals
24. Subscription renewals
25. Vendor negotiations
26. Must demonstrate documented savings or cost-avoidance outcomes
27. SAM ToolingHands-on administration of at least one:
28. ServiceNow SAM Pro (required)
29. Flexera One / FlexNet
30. SNOW License Manager

Nice-to-Haves (Differentiators)

1. Prior SAM engagement within UAE / GCC government or BFSI environment
2. Experience with Sovereign Cloud or VMware AVS licensing models
3. FinOps Certified Practitioner (FOCP) or FinOps Certified Professional
4. Certified Software Asset Manager (CSAM) or Microsoft Licensing Specialist (MLSS)
5. Power BI dashboarding for SAM / license consumption reporting
6. Experience with CMDB integration (ServiceNow CMDB)
7. Experience with discovery tools (Lansweeper, SCCM, Intune)
8. Arabic language skills (spoken/written)

Role Overview

1. Owns end-to-end lifecycle, governance, compliance, and cost optimization of software estate
2. Covers hybrid, cloud, and on-prem environments including:
3. SDD Sovereign Cloud
4. VMware / AVS
5. Azure
6. Oracle Cloud
7. SaaS platforms (M365, Adobe, AutoCAD)
8. Ensures:
9. Accurate license tracking
10. Audit readiness
11. Contract optimization
12. Strategic vendor negotiation
13. Works closely with Procurement, FinOps, Legal, Service Management, Cloud, Security, Operations, and vendors

Key Responsibilities

1. Software Asset Lifecycle Management

1. Own full lifecycle: procurement → deployment → usage → optimization → retirement
2. Maintain reconciled inventory across:
3. Sovereign Cloud, VMware / AVS, Azure, Oracle Cloud
4. On-prem servers, workstations, VDI, SaaS
5. Track entitlements, consumption, and usage across all software

2. License Compliance & Audit Management

1. Ensure compliance with licensing models:
2. Per-user, per-core, per-VM, subscription
3. Lead audit preparation and response for:
4. Microsoft, Adobe, Autodesk, Oracle, Red Hat, VMware / Broadcom
5. Conduct internal compliance reviews and remediation
6. Maintain audit-ready entitlement documentation

3. License Optimization & FinOps

1. Identify and reclaim underutilized licenses (M365, Adobe, AutoCAD, engineering tools)
2. Optimize cloud licensing (Azure, SaaS) aligned with FinOps
3. Partner with FinOps for:
4. Cost strategy
5. Showback / chargeback
6. Produce consumption analysis and cost-saving recommendations

4. Vendor Management & Contract Negotiation

1. Act as licensing expert during:
2. Contract renewals
3. Enterprise Agreements
4. SaaS renewals and upgrades
5. Lead/support negotiations using:
6. Usage data
7. Optimization insights
8. Forecasting and benchmarks
9. Validate vendor proposals against requirements and budgets
10. Document negotiation outcomes in SAM systems

5. SAM Tools, Platforms & Automation

1. Administer tools:
2. ServiceNow SAM Pro
3. Flexera One / FlexNet
4. SNOW License Manager
5. Lansweeper
6. Integrate with:
7. CMDB
8. Cloud billing APIs
9. Discovery agents
10. Endpoint management systems
11. Automate:
12. License reconciliation
13. Reporting
14. Renewal alerts
15. Compliance dashboards

6. Governance, Documentation & Reporting

1. Develop and enforce SAM governance policies
2. Ensure alignment with Sharjah Government and SDD frameworks
3. Deliver executive-level documentation:
4. Software portfolios
5. Renewal calendars
6. Compliance reports
7. Optimization/savings reports
8. Vendor dashboards
9. Produce monthly and quarterly SAM governance reports

Skills & Competencies

Technical

1. Expert in licensing models: per-user, per-core, per-VM, subscription, BYOL, SA
2. Strong analytical and data reconciliation skills
3. Advanced Excel and Power BI
4. Familiarity with CMDB and discovery tools
5. Cloud licensing knowledge: Azure, AVS, Oracle Cloud, SaaS

Business & Soft Skills

1. Strong vendor management and negotiation skills
2. Excellent communication and documentation
3. High attention to detail
4. Ability to explain licensing concepts to non-technical stakeholders
5.