Associate Solutions Engineer

Job Title: Associate Solutions Engineer

Job Type: Full-time

Location: Remote

About Us:

micro1 is the end-to-end human data infrastructure behind AGI. Our AI recruiter model is used by frontier AI labs and Fortune 10s to source, vet, and deploy PhDs and professors from the world’s top universities at scale. These experts are placed directly into the training loops of the most advanced AI systems, powering the breakthroughs that move models forward. Our data platform converts their expertise into high-signal training datasets, and our talent management tooling measures, routes, and improves performance at scale.

Job Summary:

Join our team as an Associate Solutions Engineer and become a pivotal player in supporting enterprise clients with their technical challenges. You'll leverage your product-minded approach and exceptional communication skills to deliver creative solutions, going far beyond basic troubleshooting. Your proactive mindset and passion for customer experience will help shape the future of our client support.

Key Responsibilities:

1. Monitor client account usage and activity to identify patterns, trends, anomalies, and opportunities for proactive support.
2. Troubleshoot technical issues for enterprise customers, providing clear, actionable guidance and ensuring customer satisfaction.
3. Escalate intricate or unresolved problems to the Engineering team with thorough and precise documentation.
4. Maintain and continuously update technical documentation and the Knowledge Base to empower customer self-service.
5. Collaborate closely with cross-functional teams, sharing insights and feedback to enhance the overall customer experience.
6. Identify and recommend workflow or product improvements based on real customer challenges.
7. Communicate effectively and empathetically with clients, ensuring complex issues are explained in accessible terms.

Required Skills and Qualifications:

1. Strong troubleshooting and creative problem-solving abilities, with a product-oriented mindset.
2. Exceptional written and verbal communication skills, with a customer-first attitude.
3. Experience supporting enterprise customers or working in a client-facing technical role.
4. Ability to document technical issues and solutions clearly and concisely.
5. Detail-oriented and organized, capable of managing multiple concurrent tasks.
6. Comfortable working independently in a remote environment, demonstrating initiative and ownership.
7. Skilled at identifying process or product improvements based on customer feedback.

Preferred Qualifications:

1. Bachelor’s degree in Computer Science, Engineering, or a related technical field.
2. Familiarity with SaaS products, APIs, or cloud-based solutions.
3. Previous experience in a solutions engineering or technical support role for enterprise clients.