Associate Solutions Engineer

Extended team
$25 - $35/hourpay

Required Skills

troubleshooting
problem-solving
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.

Job Description

Job Title: Associate Solutions Engineer


Job Type: Full-time


Location: Remote


Job Summary:

Join our team as an Associate Solutions Engineer and become a pivotal player in supporting enterprise clients with their technical challenges. You'll leverage your product-minded approach and exceptional communication skills to deliver creative solutions, going far beyond basic troubleshooting. Your proactive mindset and passion for customer experience will help shape the future of our client support.


Key Responsibilities:

  1. Monitor client account usage and activity to identify patterns, trends, anomalies, and opportunities for proactive support.
  2. Troubleshoot technical issues for enterprise customers, providing clear, actionable guidance and ensuring customer satisfaction.
  3. Escalate intricate or unresolved problems to the Engineering team with thorough and precise documentation.
  4. Maintain and continuously update technical documentation and the Knowledge Base to empower customer self-service.
  5. Collaborate closely with cross-functional teams, sharing insights and feedback to enhance the overall customer experience.
  6. Identify and recommend workflow or product improvements based on real customer challenges.
  7. Communicate effectively and empathetically with clients, ensuring complex issues are explained in accessible terms.


Required Skills and Qualifications:

  1. Strong troubleshooting and creative problem-solving abilities, with a product-oriented mindset.
  2. Exceptional written and verbal communication skills, with a customer-first attitude.
  3. Experience supporting enterprise customers or working in a client-facing technical role.
  4. Ability to document technical issues and solutions clearly and concisely.
  5. Detail-oriented and organized, capable of managing multiple concurrent tasks.
  6. Comfortable working independently in a remote environment, demonstrating initiative and ownership.
  7. Skilled at identifying process or product improvements based on customer feedback.


Preferred Qualifications:

  1. Bachelor’s degree in Computer Science, Engineering, or a related technical field.
  2. Familiarity with SaaS products, APIs, or cloud-based solutions.
  3. Previous experience in a solutions engineering or technical support role for enterprise clients.

This job is currently closed and not accepting applications. Thank you for your interest!

Refer and Earn$300