Customer Success Manager

Required Skills

Large Scale Onboardings
Client Communication
Deep Ownership
Interview Success
About micro1
micro1 is a data engine that helps AI labs train foundational models and enterprises build AI agents. We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual evaluations used to monitor and improve AI agents in enterprise settings. Our data engine includes an AI recruiter agent that sources and vets domain experts, a data platform that enables rapid production of high-quality training data, and a pipeline performance system that ensures both quality and velocity.
Our goal is to have 1 billion people doing meaningful work by contributing their expertise to the development of frontier AI models. We’ve raised $40M+ in funding, and our AI recruiter has powered more than 1 million AI-led interviews as our global network of experts expands to form the human intelligence layer for AGI.

Job Description

Job Title: Customer Success Manager


Job Type: Full-time


Location: Remote


Job Summary:

We are seeking a detail-oriented and dynamic Customer Success Manager to join our team. The ideal candidate will have hands-on experience in Human Data/AI training and Reinforcement Learning from Human Feedback (RLHF) operations. Your primary responsibility will be to ensure the successful onboarding and satisfaction of our clients, utilizing your expertise in large-scale projects to drive client success. If you thrive in remote work environments and excel at client communication, this might be the perfect opportunity for you.


Key Responsibilities:

  • Lead large-scale client onboarding processes, ensuring smooth transitions and satisfaction.
  • Develop and maintain strong client relationships through effective communication.
  • Analyze and interpret data to provide actionable insights and enhance client success.
  • Report on key metrics and progress, ensuring transparency and alignment with client expectations.
  • Demonstrate deep ownership by taking full responsibility for client success outcomes.
  • Collaborate with development teams to align project goals and deliverables.
  • Monitor client feedback and proactively identify areas for improvement.


Required Skills and Qualifications:

  • Proven experience in Human Data/AI training or RLHF operations.
  • Exceptional written and verbal communication skills.
  • Strong background in managing large-scale onboardings.
  • Proficiency in data analysis and reporting tools is nice to have.
  • Demonstrated ability to take deep ownership and responsibility in client-facing roles.
  • Problem-solving skills and the ability to work independently in a remote setting.
  • Ability to thrive in a fast-paced and dynamic environment.


Preferred Qualifications:

  • Experience in a client and developer-facing role within the tech or AI industry.
  • Previous experience working in remote or distributed teams.
  • Knowledge of industry-specific tools and technologies for data operations.

This job is currently closed and not accepting applications. Thank you for your interest!

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