Customer Service Representative

Job Title: Customer Service Representative

Job Type: Full-Time

Location: Remote (Philippines)

Job Summary:

Join our team as a Customer Service Representative and become the vital link between our company and our valued customers. You will resolve inquiries, provide solutions, and ensure every customer interaction reflects our commitment to exceptional service. If you have a passion for helping others and thrive in a collaborative environment, we want to hear from you.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person channels.
• Identify customer needs, provide accurate information, and offer effective solutions.
• Handle and resolve customer complaints with empathy while maintaining company standards.
• Document all customer interactions and updates in our CRM system.
• Collaborate with colleagues and other departments to address customer issues and escalate complex cases as needed.
• Follow up on customer interactions to ensure complete resolution and satisfaction.
• Contribute to a positive, team-oriented work environment by sharing feedback and supporting peers.

Qualifications:

• At least High School Graduate with or without BPO Experience
• Conversant in English
• Wiling to work on shifting schedule