(M365) Adoption Lead

Job Title: (M365) Adoption Lead

Job Type: Permanent

Location: On-site, Abu Dhabi, Abu Dhabi Region, United Arab Emirates

Job Summary

Join our team as a (M365) Adoption Lead, where you will play a pivotal role in driving digital transformation through the effective adoption of Microsoft 365 (M365) solutions. You will evaluate, strategize, and lead the organization-wide implementation, ensuring measurable improvements through robust change management and stakeholder engagement.

Key Responsibilities

1. Assess current M365 usage and maturity, identifying gaps and setting clear success metrics and KPIs.
2. Lead and oversee organizational adoption of M365 applications, building a network of champions and best practice advocates.
3. Design and deliver dynamic training sessions, workshops, and communication campaigns tailored for users, champions, and leaders.
4. Collaborate with cross-functional teams to align M365 adoption with broader business needs and digital strategies.
5. Monitor, analyze, and report on adoption rates and business impact using data-driven methods and user feedback.
6. Provide hands-on support for M365 troubleshooting, optimization of licenses, and continuous improvement recommendations.
7. Stay abreast of M365 and industry trends, advising on innovative features and digital workplace enhancements.

Required Skills and Qualifications

1. Proven expertise in Microsoft 365 apps and services, with strong knowledge of MS Exchange, MS Teams, MS Viva, MS Intune, and Identity & Access Management.
2. 3-5 years’ experience leading M365 adoption or change initiatives in large, complex organizations.
3. Demonstrated proficiency in change management frameworks such as Prosci ADKAR and Kotter.
4. Exceptional written and verbal communication skills, with an ability to influence and engage at all levels.
5. Strong analytical and data interpretation skills to evaluate adoption and engagement metrics.
6. Bachelor’s degree in business, IT, or a related field, or equivalent relevant experience.
7. Excellent interpersonal skills, with a collaborative, innovative, and agile approach to problem-solving.

Preferred Qualifications

1. Certifications in Microsoft 365, change management, or project management.
2. Experience designing, deploying, and supporting Microsoft Modern Workplace solutions.
3. Exposure to additional change frameworks such as Bridges.