Support Engineer Expert
$20 - $40/hourpay
Required Skills
Network Administration
Technical Support
About micro1
micro1 is a data engine that helps AI labs train foundational models and enterprises build AI agents. We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual evaluations used to monitor and improve AI agents in enterprise settings. Our data engine includes an AI recruiter agent that sources and vets domain experts, a data platform that enables rapid production of high-quality training data, and a pipeline performance system that ensures both quality and velocity.
Our goal is to have 1 billion people doing meaningful work by contributing their expertise to the development of frontier AI models. We’ve raised $40M+ in funding, and our AI recruiter has powered more than 1 million AI-led interviews as our global network of experts expands to form the human intelligence layer for AGI.
Job Description
Job Title: Support Engineer Expert
Job Type: Contractor
Location: Remote
Job Summary:
Join our customer's team as a Support Engineer Expert, playing a crucial role in the success of a cutting-edge AI Training project. In this remote expert-level position, you will leverage your extensive experience in network administration and technical support to ensure seamless operations, collaborating across diverse teams and contributing to innovative solutions.
Key Responsibilities:
- Provide expert-level technical support and troubleshooting for network infrastructure in a rapidly evolving AI Training environment.
- Monitor, maintain, and optimize network systems to guarantee high availability and performance.
- Act as a subject matter expert for escalated technical issues, resolving complex problems efficiently.
- Create, document, and optimize support processes, workflows, and best practices for the customer's team.
- Collaborate closely with cross-functional teams to identify network-related challenges and implement effective solutions.
- Deliver clear, concise communication in both written and verbal form to stakeholders at all levels.
- Contribute to ongoing technical knowledge sharing and training initiatives within the team.
Required Skills and Qualifications:
- Proven experience in network administration, with deep knowledge of modern network architectures and protocols.
- Expert-level technical support experience, with a track record of resolving complex support issues.
- Strong analytical and problem-solving abilities, with attention to detail in diagnosing and addressing issues.
- Outstanding written and verbal communication skills, demonstrating empathy and clarity.
- Ability to prioritize tasks in a high-pressure, fast-paced remote environment.
- Experience supporting projects or solutions related to AI or data-driven technologies is a plus.
- Self-motivated and proactive, with a passion for continuous learning and process improvement.
Preferred Qualifications:
- Certifications in network administration or technical support (e.g., CCNA, CCNP, CompTIA Network+).
- Background working with AI training projects or data pipelines.
- Experience in global, distributed support teams.