Telephone Operators

$27 - $85/hourpay

Required Skills

Microsoft Outlook
Computer aided dispatch software
Handheld computer devide software
Microsoft Windows
Microsoft PowerPoint
Microsoft Excel
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.

Job Description

Job Title: Telephone Operators

Job Type: Contractor

Location: Remote


Job Summary

We are seeking a reliable and customer-focused Telephone Operator to manage incoming calls and provide accurate information to callers. The ideal candidate will have strong communication skills, the ability to handle high call volumes, and experience assisting customers in a professional and efficient manner. This role requires excellent listening skills, attention to detail, and the ability to multitask while maintaining a positive customer experience.


Key Responsibilities :

  1. Answer incoming telephone calls promptly and professionally.
  2. Route calls to the appropriate department or personnel.
  3. Provide callers with accurate information by referencing internal directories or databases.
  4. Assist customers with inquiries, requests, or basic service information.
  5. Document call details and maintain accurate records in the system.
  6. Handle customer concerns or complaints and escalate complex issues when necessary.
  7. Maintain confidentiality and professionalism when handling sensitive information.
  8. Support customers with billing inquiries, incorrect call connections, or service-related questions.
  9. Update directory information and internal contact lists when required.
  10. Follow company communication guidelines, call-handling procedures, and service standards.


Required Skills and Competencies :

  1. Excellent verbal communication and phone etiquette
  2. Strong active listening and customer service skills
  3. Ability to handle high-volume calls efficiently
  4. Basic computer and data entry skills
  5. Ability to navigate CRM systems or call-handling software
  6. Strong problem-solving and interpersonal skills
  7. Ability to multitask and stay organized in a fast-paced environment


Preferred Qualifications :

Previous experience in:

  1. Call center roles
  2. Customer service positions
  3. Receptionist or front desk roles
  4. Telephone or switchboard operations


Familiarity with:

  1. Microsoft Office (Outlook, Excel, Word)
  2. Call center or helpdesk software
  3. CRM systems


This job is currently closed and not accepting applications. Thank you for your interest!

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