Community Manager

Extended team

Required Skills

Customer support
Community moderation
Conflict De-escalation
Time management
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.

Job Description

Job Title: Community Manager


Job Type: Full-time


Location: Remote - Anywhere


Job Summary:

Join our team as a dynamic Community Manager and play a pivotal role in creating a positive, collaborative, and engaged online environment. You will be at the forefront of customer support and community moderation, proactively resolving issues, answering questions, and ensuring a welcoming experience for all members. If you thrive in fast-paced remote settings and are eager to make a meaningful impact every day, this role is for you.


Key Responsibilities:

• Monitor and moderate online communities to ensure a safe, respectful, and inclusive atmosphere.

• Address customer complaints and questions promptly with empathy and professionalism.

• De-escalate conflicts and diffuse tense situations to maintain group harmony.

• Develop proactive engagement strategies to foster a vibrant and active community.

• Collaborate with internal teams to relay feedback and insights from the community.

• Manage time efficiently to handle multiple conversations and tasks in a remote environment.

• Create clear, friendly, and effective written and verbal communications across channels.


Required Skills and Qualifications:

• Proven experience in customer support and online community moderation.

• Exceptional verbal and written communication skills; a genuine care for clear and empathetic messaging.

• Strong conflict management and de-escalation abilities.

• Self-starter attitude with high energy and a proactive approach to problem-solving.

• Excellent time management skills in a remote work setting.

• Keen attention to detail and ability to multitask under pressure.

• Adaptable, with a willingness to go the extra mile to support community needs.


Preferred Qualifications:

• Background in managing large-scale online communities.

• Experience with various community platforms and CRM tools.

• Passion for building lasting relationships and driving positive user experiences.

Apply now

Please note that after completing the interview process, you’ll be added to our talent pool and considered for this and other roles that match your skills.

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Refer and Earn$750