Customer Success Management - AI trainer

Required Skills

Relationship Management & Customer Advocacy
Onboarding & Product Adoption Enablement
Account Retention
Cross-Functional Collaboration
About micro1
micro1 is a data engine that helps AI labs train foundational models and enterprises build AI agents. We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual evaluations used to monitor and improve AI agents in enterprise settings. Our data engine includes an AI recruiter agent that sources and vets domain experts, a data platform that enables rapid production of high-quality training data, and a pipeline performance system that ensures both quality and velocity.
Our goal is to have 1 billion people doing meaningful work by contributing their expertise to the development of frontier AI models. We’ve raised $40M+ in funding, and our AI recruiter has powered more than 1 million AI-led interviews as our global network of experts expands to form the human intelligence layer for AGI.

Job Description

Job Title: Customer Success Management - AI trainer

Job Type: Part-time, Paid per task

Location: Remote

Job Summary:

Join our customer's team as a Customer Success Management - AI trainer, where your industry knowledge will help shape the future of AI-driven customer engagement. In this pivotal role, you will leverage your expertise in customer success management to enhance AI models and develop actionable training rubrics, ensuring next-level product adoption and customer satisfaction.

Key Responsibilities:

  • Design and implement training materials and rubrics to enhance AI model performance in customer success scenarios.
  • Collaborate cross-functionally with product, engineering, and data science teams to identify key areas for AI improvement.
  • Influence AI-driven onboarding and adoption strategies based on real-world customer success management best practices.
  • Utilize your relationship management skills to advocate for customer needs within the AI training process.
  • Continuously analyze account retention trends and surface actionable insights for AI model training and refinement.
  • Contribute to a culture of innovation and excellence by sharing feedback and identifying process enhancement opportunities.
  • Champion clear written and verbal communication, distilling complex processes into understandable training guidelines.

Required Skills and Qualifications:

  • Proven experience in customer success management, with a track record of driving retention and customer advocacy.
  • Expertise in onboarding, product adoption, and relationship management processes.
  • Strong cross-functional collaboration abilities, working effectively with technical and non-technical stakeholders.
  • Exceptional written and verbal communication skills, with a keen eye for detail.
  • Demonstrated ability to analyze customer data and translate insights into actionable training.
  • Experience creating documentation, rubrics, or enablement materials in a SaaS or technology-driven environment.
  • Passion for leveraging AI and data to improve customer outcomes.

This job is currently closed and not accepting applications. Thank you for your interest!

Refer and Earn