Community Manager

Job Title: Community Manager

Job Type: Full-time

Location: Remote

About Us:

micro1 is a data engine that helps AI labs train foundational models and enterprises build AI agents. We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual evaluations used to monitor and improve AI agents in enterprise settings. Our data engine includes an AI recruiter agent that sources and vets domain experts, a data platform that enables rapid production of high-quality training data, and a pipeline performance system that ensures both quality and velocity.

Job Summary:

Join our team as a Community Manager, where you’ll serve as the frontline ambassador for vibrant social communities. Your primary focus will be providing outstanding customer support, moderating online spaces, and handling administrative tasks with precision and empathy. This is an exciting opportunity for a passionate communicator to foster engagement and ensure a positive environment across digital platforms.

Key Responsibilities:

1. Respond promptly and thoughtfully to customer support emails, addressing questions and resolving issues.
2. Moderate and nurture online social media communities, encouraging positive interactions.
3. Identify and deescalate conflicts, fostering a respectful and welcoming atmosphere.
4. Execute a range of admin duties to keep community operations running smoothly.
5. Monitor and report on community trends, feedback, and engagement metrics.
6. Collaborate with internal teams to relay customer insights and suggest improvements.
7. Assist in developing and enforcing community guidelines and best practices.

Required Skills and Qualifications:

1. Exceptional written and verbal communication skills, demonstrating empathy and clarity.
2. Proven experience in customer support or community management roles.
3. Strong conflict resolution abilities and a calm, diplomatic demeanor.
4. Keen attention to detail and organizational skills for handling admin tasks.
5. Comfortable working independently in a remote setting.
6. Proficient with social media platforms and community moderation tools.
7. Ability to multitask and prioritize in a fast-paced environment.

Preferred Qualifications:

1. Experience moderating large or fast-growing online communities.
2. Familiarity with CRM or customer support ticketing systems.
3. Background in communications, marketing, or related fields.