Community Manager

Extended team
$15 - $20/hourpay

Required Skills

Customer support
Conflict resolution
attention to detail
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.

Job Description

Job Title: Community Manager


Job Type: Full-time


Location: Remote


Job Summary:

Join our team as a Community Manager, where you’ll serve as the frontline ambassador for vibrant social communities. Your primary focus will be providing outstanding customer support, moderating online spaces, and handling administrative tasks with precision and empathy. This is an exciting opportunity for a passionate communicator to foster engagement and ensure a positive environment across digital platforms.


Key Responsibilities:

  1. Respond promptly and thoughtfully to customer support emails, addressing questions and resolving issues.
  2. Moderate and nurture online social media communities, encouraging positive interactions.
  3. Identify and deescalate conflicts, fostering a respectful and welcoming atmosphere.
  4. Execute a range of admin duties to keep community operations running smoothly.
  5. Monitor and report on community trends, feedback, and engagement metrics.
  6. Collaborate with internal teams to relay customer insights and suggest improvements.
  7. Assist in developing and enforcing community guidelines and best practices.


Required Skills and Qualifications:

  1. Exceptional written and verbal communication skills, demonstrating empathy and clarity.
  2. Proven experience in customer support or community management roles.
  3. Strong conflict resolution abilities and a calm, diplomatic demeanor.
  4. Keen attention to detail and organizational skills for handling admin tasks.
  5. Comfortable working independently in a remote setting.
  6. Proficient with social media platforms and community moderation tools.
  7. Ability to multitask and prioritize in a fast-paced environment.


Preferred Qualifications:

  1. Experience moderating large or fast-growing online communities.
  2. Familiarity with CRM or customer support ticketing systems.
  3. Background in communications, marketing, or related fields.

This job is currently closed and not accepting applications. Thank you for your interest!

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