Field Technical Specialist
$20 - $25/hourpay
Required Skills
Hardware installation
Field Service App Proficiency
Customer Service Mastery
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.
Job Description
Job Title: Field Technical Specialist
Job Type: Contractor
Location: Remote
Job Summary:
Join our customer's team as a Field Technical Specialist, where you will provide on-site installation, maintenance, and technical support for household appliances and integrated smart home systems. Use your expertise to solve complex problems, engage directly with customers, and make a tangible impact on their daily lives.
Key Responsibilities:
- Install, configure, and validate a variety of home appliances and connected hardware systems at customer sites.
- Conduct diagnostic assessments and troubleshoot mechanical, electrical, and connectivity issues to ensure optimal device performance.
- Deliver exceptional customer service by educating users on product features, system operation, and safety best practices.
- Utilize field service applications to accurately document service activity, technical findings, and customer feedback in real time.
- Collaborate with remote support teams to resolve advanced technical problems and implement continuous improvement initiatives.
- Maintain strict adherence to safety protocols and site procedures while navigating diverse residential environments.
- Represent the customer's team with professionalism and a customer-centric mindset at all times.
Required Skills and Qualifications:
- Proven mechanical aptitude with proficiency in the use of hand and power tools for equipment installation and repair.
- Demonstrated experience using field service apps or mobile platforms for workflow management and reporting.
- Superior written and verbal communication skills with a strong commitment to clear, empathetic customer interactions.
- Working knowledge of electrical and plumbing connections relevant to appliance setup and configuration.
- Outstanding customer service skills, with the ability to listen, educate, and resolve issues effectively.
- Valid driver’s license and the physical capability to lift heavy equipment and access various residential job sites.
Preferred Qualifications:
- Experience supporting integrated smart home systems or IoT devices.
- Relevant certifications in appliance repair, electrical, or plumbing trades.
- Track record of exceeding customer satisfaction goals in a field service setting.