CUSTOMER SERVICE CLERK

Job Title: CUSTOMER SERVICE CLERK

Job Type: Full-time

Location: Hybrid Toronto, Ontario, Canada

Job Summary:

Are you passionate about delivering outstanding customer experiences? Join our team at Cadwell Company as a Customer Service Clerk and play a vital role in shaping the way we interact with our valued clients. As a leading innovator in financial services, we are dedicated to building relationships based on trust and reliability in a collaborative, team-oriented environment.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.

- Maintain meticulous and accurate records of customer communications and transactions.

- Resolve customer issues efficiently, ensuring a positive and high-quality service experience.

- Collaborate with our team members to enhance service delivery and streamline processes.

- Assist in onboarding and training new staff on customer service protocols and best practices.

- Provide feedback to management for continuous improvement in customer support operations.

- Uphold company values and contribute to a culture of respect, teamwork, and excellence.

Required Skills and Qualifications:

- High school diploma or equivalent required; additional education in business or a related field is advantageous.

- Demonstrated experience in a customer service or administrative position.

- Exceptional written and verbal communication skills, with a focus on clarity and professionalism.

- Strong analytical and problem-solving skills, with attention to detail.

- Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) tools.

- Ability to work independently and as part of our collaborative team.

- Adaptability to a dynamic, client-focused workplace.

Preferred Qualifications:

- Post-secondary education in business administration or a related discipline.

- Experience in the financial services sector.

- Bilingual abilities, particularly in French and English, are an asset.

At Cadwell Company, we believe that exceptional customer service is the cornerstone of our success. If you are driven by a desire to help others, thrive in a fast-paced environment, and want to make a positive impact in the financial industry, we encourage you to join our team and help us continue to set the standard for client care.