Customer Support expert (Fluent in Portuguese)

Job Title: Customer Support expert (Fluent in Portuguese)

Job Type: Full-time

Location: Remote

Job Summary

Join our customer's team as a Customer Support expert where your passion for service and your proficiency in Brazilian Portuguese will make a direct impact. You’ll play a pivotal role in delivering exceptional customer experiences across digital platforms, ensuring every interaction is handled with care and professionalism.

Key Responsibilities

1. Provide prompt, empathetic, and knowledgeable support to customers via email, chat, and phone in Brazilian Portuguese.
2. Diagnose and resolve customer inquiries, issues, and complaints efficiently while optimizing workflow processes.
3. Document customer interactions and feedback thoroughly, ensuring accurate records and knowledge sharing within the team.
4. Mentor and support new team members, sharing best practices and promoting a culture of excellence.
5. Collaborate with cross-functional teams to improve products, services, and customer support operations.
6. Continuously identify areas for improvement in customer service workflows and suggest actionable solutions.
7. Balance multiple priorities in a fast-paced, fully remote environment while maintaining a high standard of communication.

Required Skills and Qualifications

1. 5+ years of proven experience in customer service roles, with expertise in workflow optimization and digital support platforms.
2. Native or fluent in Brazilian Portuguese, with excellent written and verbal communication skills.
3. Strong problem-solving abilities and intuitive understanding of what distinguishes an outstanding customer support agent.
4. Demonstrated proficiency with remote work tools, email, chat, and phone support systems.
5. Exceptional organizational skills and attention to detail in documentation and case handling.
6. Active listening, empathy, and the ability to create positive rapport with a diverse customer base.
7. Experience mentoring or training other support agents is highly valued.

Preferred Qualifications

1. Experience supporting customers for SaaS or technology-driven companies.
2. Proven track record in remote first or distributed team environments.
3. Familiarity with customer service analytics and reporting tools.

Become an integral part of our customer’s team and help set the standard for exceptional support – your intuition and care for written and verbal communication will truly make a difference.