Teller

Job Title: Teller

Job Type: Part time - (Contract)

Location: Remote

Job Summary

Join our dynamic customer's team as a Teller and play a pivotal role in delivering exceptional financial services from a remote setting. As the face of our organization, you’ll ensure every interaction is handled with professionalism, accuracy, and a customer-centric approach. This is an exciting opportunity for detail-oriented individuals passionate about building relationships and providing outstanding service.

Key Responsibilities

1. Process a variety of financial transactions, including deposits, withdrawals, and payments, with precision and efficiency.
2. Deliver high-quality customer service by responding promptly and effectively to inquiries via written and verbal communication channels.
3. Verify and balance cash drawers, ensuring compliance with internal controls and security procedures.
4. Identify customer needs to recommend suitable banking products and services.
5. Maintain accurate records and documentation of all transactions in accordance with regulatory requirements.
6. Resolve discrepancies and escalate complex issues to appropriate team members as necessary.
7. Support team initiatives to enhance workflow and improve customer satisfaction.

Required Skills and Qualifications

1. Excellent written and verbal communication skills with a strong focus on clarity and professionalism.
2. Demonstrated ability to manage multiple tasks in a fast-paced, remote environment.
3. High level of integrity, attention to detail, and organizational skills.
4. Proficiency in using digital banking platforms and standard office software.
5. Customer-oriented mindset with the ability to build rapport quickly.
6. Strong problem-solving abilities and a proactive approach to challenges.
7. Ability to work independently and as part of a remote team.

Preferred Qualifications

1. Prior experience as a Teller or in a customer service role within the financial industry.
2. Familiarity with remote collaboration tools and digital onboarding processes.
3. Knowledge of banking regulations and compliance standards.