Customer Service Representative - Davao

Job Title: Customer Service Representative - Davao

Job Type: Full-time

Location: On-site in Davao, Philippines

We are seeking detail-oriented and proactive Customer Service Representatives be part of a growing account in Davao. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

1. Respond promptly and professionally to customer inquiries via phone, email, and chat
2. Resolve customer issues and complaints with a focus on first-call resolution
3. Maintain accurate and comprehensive records of customer interactions
4. Collaborate with team members to improve customer service processes
5. Provide product and service information to assist customers with their needs
6. Proactively identify opportunities to enhance the customer experience
7. Meet or exceed individual and team performance targets

Required Skills and Qualifications

1. At least HS Graduate (Old Curriculum)
2. With or Without BPO Experience
3. Willing to work 100% onsite
4. Willing to work on graveyard shift and shifting schedule