Data Center Operations Manager

Job Title: Data Center Operations Manager

Job Summary

1. Tier 3 (L3) Data Center Engineer – Physical Infrastructure
2. Responsible for expert-level support, troubleshooting, and management of data center facility systems
3. Covers power, cooling, racks, and environmental controls
4. Acts as the final escalation point for complex facility-related issues
5. Ensures high availability, reliability, and safety of the physical data center environment

Key Responsibilities

1. Advanced Facilities Support & Escalation

1. Act as L3 escalation point for critical issues related to:
2. Power systems (UPS, generators, ATS, PDUs)
3. Cooling systems (CRAC/CRAH, chillers)
4. Environmental systems (temperature, humidity, sensors)
5. Lead troubleshooting and restoration during major outages or failures
6. Coordinate with facility vendors and contractors for resolution

2. Power & Electrical Systems Management

1. Oversee operation and health of:
2. UPS systems and battery banks
3. Generators and fuel systems
4. ATS panels and electrical distribution
5. Rack PDUs and power circuits
6. Review load balancing and ensure no single point of failure
7. Validate redundancy (N+1, 2N configurations)

3. Cooling & Environmental Management

1. Ensure optimal operation of:
2. Cooling distribution
3. Monitor temperature and humidity levels
4. Optimize airflow management (hot/cold aisle containment)

4. Preventive Maintenance & Compliance

1. Review and validate PM/PPM activities carried out by vendors
2. Ensure compliance with maintenance schedules and OEM standards
3. Maintain records of maintenance logs and reports
4. Ensure adherence to safety and regulatory standards

5. Incident & Problem Management

1. Lead root cause analysis (RCA) for facility-related incidents
2. Ensure quick recovery from:
3. Power failures
4. Cooling issues
5. Environmental alarms
6. Maintain detailed incident reports and corrective action plans

6. Change & Risk Management

1. Review and approve facility-related changes (power, cooling, racks)
2. Conduct risk assessments before any critical activity
3. Ensure changes are executed during approved maintenance windows

7. Capacity Planning & Optimization

1. Monitor and plan for:
2. Power capacity utilization
3. Cooling capacity and efficiency
4. Rack space and layout
5. Support data center expansion and future growth planning

8. Vendor & Stakeholder Coordination

1. Manage and coordinate with:
2. Electrical and mechanical vendors
3. Facility management teams
4. Ensure SLA compliance and quality of service delivery

9. Documentation & DCIM Management

1. Maintain:
2. SOPs, MOPs, EOPs
3. Single-line diagrams (SLD)
4. Rack layouts and power mapping
5. Update and manage DCIM system data

10. Disaster Recovery & Emergency Handling

1. Support emergency response procedures (EOPs)
2. Participate in power fail and DR drills
3. Ensure readiness for failover and backup systems

Qualifications & Experience

1. Bachelor’s degree in electrical / mechanical engineering or related field
2. Minimum 6–10 years of experience in data center facilities operations
3. Strong experience in critical infrastructure environments

Technical Skills

1. Electrical Systems (UPS, Generators, ATS, PDUs)
2. Cooling Systems
3. DCIM tools and environmental monitoring
4. Load calculations and capacity planning
5. Knowledge of redundancy models (N+1, 2N)

Key Competencies

1. Advanced troubleshooting and crisis handling
2. Strong understanding of critical facility operations
3. Risk assessment and decision-making
4. Vendor management and coordination
5. Attention to detail and operational discipline

Preferred Certifications

1. Certified Data Center Professional (CDCP / CDCS)
2. Electrical or Mechanical certifications
3.