Support Engineer
$30 - $90/hourpay
Required Skills
Scripting
Cloud
JIRA
TCP/IP
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.
Job Description
Job Title: Support Engineer
Job Type: Contractor
Location: Remote
Job Summary:
Join our customer's team as a Support Engineer and play a key role in ensuring seamless technical support for cloud-based solutions. This expert-level role is ideal for a proactive problem solver with strong scripting, networking, and cloud skills, who excels in effective written and verbal communication. Be the trusted technical resource, making a tangible impact on both customer satisfaction and team efficiency.
Key Responsibilities:
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
- Create, maintain, and improve technical documentation and best practice guidelines.
- Deliver clear, empathetic, and professional communication to both technical and non-technical audiences.
Required Skills and Qualifications:
- Advanced proficiency with scripting languages (e.g., Python, Bash, PowerShell).
- Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Extensive knowledge of JIRA for issue tracking and project management.
- In-depth understanding of TCP/IP networking concepts and troubleshooting techniques.
- Demonstrated excellence in both written and verbal communication.
- Proven problem-solving skills in high-pressure environments.
- Ability to work autonomously in a remote, distributed team structure.
Preferred Qualifications:
- Relevant industry certifications (e.g., AWS Certified Solutions Architect, CCNA).
- Previous experience in a technical support or cloud operations role for enterprise customers.
- Background in ITIL or similar IT service management frameworks.