Hospitality - AI Trainer

Job Title: Hospitality - AI Trainer

Job Type: Full-time

Location: Remote

Job Summary:

Join our customer's team as a Hospitality - AI Trainer, where your deep industry knowledge will shape the future of AI-driven solutions in hospitality. Leverage your real-world hotel operations, guest relations, or F&B experience to create authentic documentation, prompts, and SOPs, helping to enhance next-generation AI systems for the service industry. Enjoy the flexibility of remote work while leaving your mark on AI-powered hospitality solutions.

Key Responsibilities:

1. Develop and refine authentic hospitality documents, standard operating procedures (SOPs), and workflow prompts based on hands-on industry knowledge.
2. Collaborate with AI teams to translate frontline service experiences into actionable, high-quality training data.
3. Analyze service processes and identify opportunities for AI optimization, ensuring the integrity of guest relations and operational excellence.
4. Review and edit AI-generated content to ensure accuracy, hospitality tone, and industry relevance.
5. Provide insights on latest hospitality trends, guest expectations, and operational pain points to guide AI product enhancements.
6. Ensure all documentation mirrors real-world scenarios from hotel management, reservations, F&B, events, and guest services.
7. Contribute to continuous improvement by integrating feedback from end-users and industry stakeholders.

Required Skills and Qualifications:

1. 3+ years of professional experience in hotel operations, guest relations, food & beverage, or event management.
2. Exceptional attention to detail and commitment to accuracy in documentation.
3. Strong written and verbal communication skills with a passion for articulating hospitality concepts.
4. Proficiency in creating process documents, SOPs, and guest interaction scripts.
5. In-depth understanding of hotel management systems, guest service workflows, or event operations.
6. Ability to work independently in a fully remote environment, managing deadlines and deliverables efficiently.
7. Collaborative mindset with a solution-oriented approach to problem solving.

Preferred Qualifications:

1. Experience as a Hotel Manager, Front Desk & Guest Relations Specialist, F&B Manager, Event Coordinator, or Reservation Specialist.
2. Previous involvement with AI systems, technology training, or knowledge management in hospitality.
3. Demonstrated ability to bridge the gap between hospitality operations and technology solutions.