IT Operations Manager
Core team
$110K - $150K/yr compensation
Required Skills
Device Lifecycle/IT Ops
MDM/Device Management
Inventory & Hardware Management
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.
Job Description
Job Title: IT Operations Manager
Job Type: Full-time
Location: Remote
The Role
Join our team as an IT Operations Manager, leading IT systems, access, security, and user support across a fast-growing organization. You’ll build a scalable, secure IT environment—owning everything from identity management and automation to endpoint security and hardware lifecycle.
What You'll Be Doing
- Own core IT operations, including identity/access management, endpoint security, and user lifecycle processes.
- Manage MDM/EDR platforms (e.g., Jamf), ensuring device compliance and secure software deployment.
- Implement and maintain SSO/IdP integrations across tools (Google Workspace, Slack, GitHub, AWS, GCP, etc.).
- Oversee IT support—resolving access issues, installs, and troubleshooting while improving user experience.
- Automate onboarding/offboarding workflows to reduce manual effort and improve consistency.
- Own enterprise software management—access control, vendor oversight, license optimization, and procurement governance.
- Manage the laptop lifecycle (procurement → provisioning → refresh → deprovisioning) and hardware inventory.
- Partner with Talent Ops, Finance, and Security on onboarding, budgeting, and compliance.
- Continuously improve IT processes, documentation, and scalability.
What We're Looking For
- Experience in IT operations, systems administration, or IT infrastructure.
- Strong knowledge of MDM/EDR and endpoint management.
- Experience with SSO/IdP and SaaS ecosystems (Google Workspace, Slack, etc.).
- Background in enterprise software and vendor management.
- Ability to drive automation and process improvements.
- Strong communication and cross-functional collaboration skills.
Preferred
- Experience in high-growth or startup environments.
- Familiarity with AWS, GCP, or similar.
- Exposure to security best practices and compliance.
- Experience with IT automation tools or workflows.