Call Center Representative

Job Title: Call Center Representative

Job Type: Full-time

Location: Remote

Job Summary

Join our team at Cadwell as a Call Center Representative and become the essential voice representing our brand. In this dynamic, remote role, you will deliver exceptional customer experiences by responding to inquiries, resolving issues, and building lasting relationships with our valued clients. Your strong verbal and written communication skills will directly impact customer satisfaction and reinforce our commitment to excellence.

Key Responsibilities

1. Provide prompt, accurate, and courteous assistance to customers via phone, email, and chat.
2. Resolve customer concerns efficiently while maintaining a positive and professional demeanor.
3. Document all customer interactions clearly in our CRM system and follow up as necessary to ensure full resolution.
4. Collaborate with internal teams to escalate complex issues and enhance service delivery.
5. Identify customer needs and offer appropriate solutions or escalate when required.
6. Adhere to established procedures and compliance guidelines to uphold quality standards.
7. Contribute to team objectives by sharing feedback and actively participating in continuous training initiatives.

Required Skills and Qualifications

1. High school diploma or equivalent required; Associate degree preferred.
2. Excellent written and verbal communication skills, demonstrating professionalism and empathy.
3. Strong problem-solving skills with keen attention to detail.
4. Comfortable using computers, CRM systems, and multiple communication platforms.
5. Ability to multitask efficiently in a fast-paced, remote environment.
6. Calm and professional demeanor, especially under pressure.
7. Flexible availability to work various shifts, including evenings and weekends as needed.

Preferred Qualifications

1. Previous call center or customer service experience is an advantage.
2. Experience working in a remote team environment.
3. Familiarity with performance metrics and customer satisfaction best practices.

At Cadwell, we celebrate the vital role our team plays in creating positive customer experiences. We offer a supportive and inclusive work environment, comprehensive health benefits, paid time off, opportunities for career advancement, and team-building activities to foster your growth and success.