Customer Success Analyst

$6 - $110/hourpay

Required Skills

customer success management
ai training task design
zendesk
slack
gmail
calendar management
analytical thinking
problem-solving
written communication
verbal communication
cross-functional collaboration
scenario creation
feedback delivery
workflow analysis
adaptability
Intercom
Gorgias
ServiceNow
About micro1
micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.
Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI.

Job Description

Job Title: Customer Success Analyst


Job Type: Contractor


Location: Remote


Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Key Responsibilities:

  1. Design high-fidelity, challenging customer success prompts and training tasks for AI systems.
  2. Analyze current workflows and recommend improvements for enhanced efficiency and effectiveness.
  3. Collaborate cross-functionally to ensure alignment of AI training tasks with real-world customer support challenges.
  4. Utilize platforms such as Zendesk, Intercom, Gorgias, and ServiceNow to simulate and assess complex customer inquiries.
  5. Create diverse scenarios reflecting actual customer interactions to ensure rigorous AI evaluation and training.
  6. Deliver clear, actionable feedback to both technical and non-technical stakeholders on task performance and workflow optimizations.
  7. Maintain meticulous documentation and proactive communication via Slack, Gmail, and calendar management tools.


Required Skills and Qualifications:

  1. 4+ years of professional experience in customer success management or a related field.
  2. Demonstrated expertise with Zendesk, Intercom, Gorgias, ServiceNow, and other leading customer support tools.
  3. Exceptional analytical thinking and advanced problem-solving abilities.
  4. Proven capability in scenario creation, feedback delivery, and complex workflow analysis.
  5. Excellent written and verbal communication skills for both technical and non-technical audiences.
  6. Strong adaptability in dynamic, fast-paced environments.
  7. Track record of successful cross-functional collaboration on complex projects.


Preferred Qualifications:

  1. Experience in AI or ML training and task design for customer support applications.
  2. Background in delivering high-fidelity prompts and scenario-based testing for AI models.
  3. Familiarity with current best practices in customer success for AI-powered organizations.


Additional Info:

This is an AI trainer position, ideal for Customer Success experts passionate about shaping next-generation customer experience technology. Success in this role hinges on your ability to create robust, demanding task prompts that mirror real-world customer challenges—ensuring AI performance at the highest standard.

Apply now

Please note that after completing the interview process, you’ll be added to our talent pool and considered for this and other roles that match your skills.

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