Customer Success Manager
$6 - $110/hourpay
Required Skills
customer success management
ai training task design
zendesk
slack
gmail
calendar management
analytical thinking
problem-solving
written communication
verbal communication
cross-functional collaboration
scenario creation
feedback delivery
workflow analysis
adaptability
About micro1
micro1 is a data engine that helps AI labs train foundational models and enterprises build AI agents. We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual evaluations used to monitor and improve AI agents in enterprise settings. Our data engine includes an AI recruiter agent that sources and vets domain experts, a data platform that enables rapid production of high-quality training data, and a pipeline performance system that ensures both quality and velocity.
Our goal is to have 1 billion people doing meaningful work by contributing their expertise to the development of frontier AI models. We’ve raised $40M+ in funding, and our AI recruiter has powered more than 1 million AI-led interviews as our global network of experts expands to form the human intelligence layer for AGI.
Job Description
Job Title: Customer Success Manager
Job Type: Contractor
Location: Remote
Job Summary:
Join our customer's team as a Customer Success Manager, where your expertise will shape the future of AI through high fidelity, realistic, and challenging task prompt creation. You'll leverage your deep CS experience to enhance AI training while ensuring exceptional client and team communication.
Key Responsibilities:
- Design and create complex, realistic customer success scenarios and task prompts for AI training.
- Deliver detailed feedback to improve AI models in understanding nuanced customer interactions.
- Serve as a subject matter expert, ensuring authenticity and difficulty in all AI training tasks.
- Collaborate cross-functionally to align task requirements with industry best practices.
- Utilize tools such as Calendar, Gmail, Slack, and Zendesk to manage and document your workflow.
- Demonstrate exemplary written and verbal communication to document processes and provide insights.
- Continuously analyze customer success workflows to identify opportunities for innovation and realistic training scenarios.
Required Skills and Qualifications:
- Minimum 4+ years in a Customer Success Manager or related expert-level CS role.
- Exceptional written and verbal communication skills, with a sharp eye for detail and clarity.
- Proven track record in generating and managing complex customer scenarios.
- Fluency with Calendar, Gmail, Slack, and Zendesk platforms.
- Strong analytical mindset and creative problem-solving skills.
- Passion for raising the bar in AI-powered solutions and customer experience.
- Self-motivated, dependable, and adaptable to changing priorities.