Account Manager

Job Title: Account Manager

Job Type: Full-time

Location: Remote

Job Summary:

Join our team as an Account Manager and play a critical role in building and nurturing long-term client relationships. You will serve as the primary point of contact, dedicated to understanding each client’s unique business goals and ensuring their ongoing satisfaction. This is an exciting opportunity to make a real impact by driving account success and collaborating with cross-functional teams—all while working remotely.

Key Responsibilities:

• Build and maintain strong, trust-based relationships with clients, acting as their advocate within our team.
• Develop a deep understanding of each client's business objectives, industry challenges, and evolving needs.
• Coordinate with internal teams including sales, marketing, and product development to deliver seamless project execution and exceed client expectations.
• Oversee the full account lifecycle—from onboarding through renewal—ensuring exceptional service and client satisfaction at every stage.
• Identify growth opportunities within accounts, proactively upselling relevant products or services aligned with client objectives.
• Monitor and analyze account KPIs, providing clients with regular, insightful reports and updates.
• Organize and lead periodic account review meetings to gather feedback and continuously improve our services.
• Resolve client issues promptly by collaborating closely with internal stakeholders to deliver effective solutions.

Required Skills and Qualifications:

• Exceptional written and verbal communication skills, with a genuine care for clear, empathetic client interactions.
• Proven experience managing client relationships in a similar account management or customer success role.
• Strong organizational and time management skills, with the ability to handle multiple accounts and priorities.
• Demonstrated ability to work cross-functionally and collaborate with diverse teams remotely.
• Skilled in resolving challenges, negotiating solutions, and managing client expectations.
• Proficiency with CRM tools such as Salesforce, HubSpot, or equivalent for tracking account activity and metrics.
• Detail-oriented mindset with a focus on maintaining accurate account records and documentation.

Preferred Qualifications:

• Background in B2B environments or experience with SaaS products and services.
• Familiarity with sales and marketing principles for strategic account growth.
• Bachelor’s degree in Business, Communications, or a related field.