Customer Support expert (Fluent in French)

Job Title: Customer Support Expert (Fluent in French)

Job Type: Full-time

Location: Remote

Job Summary:

Join our customer’s team as a Customer Support Expert and become the friendly face and trusted advisor for our valued clients. In this fully remote role, you will leverage your fluency in French and customer service acumen to deliver exceptional support across multiple channels, championing customer satisfaction and operational excellence.

Key Responsibilities:

1. Provide responsive, empathetic, and effective customer support via email, chat, and phone in French.
2. Diagnose and resolve customer issues with efficiency and a solutions-oriented mindset.
3. Document interactions and feedback thoroughly to inform process improvements and knowledge base updates.
4. Mentor and guide junior team members, sharing best practices and workflow enhancements.
5. Actively listen to customer concerns, demonstrating patience and professionalism in every interaction.
6. Collaborate cross-functionally to optimize support processes and elevate the customer experience.
7. Utilize digital support platforms to manage tickets and track performance metrics.

Required Skills and Qualifications:

1. Fluent in French with outstanding written and verbal communication skills.
2. Minimum 5 years’ experience in customer service, preferably in a remote environment.
3. Exceptional problem-solving abilities and a keen intuition for high-quality support workflows.
4. Proficient in using digital support platforms and CRM tools.
5. Strong organizational skills and attention to detail in documentation and workflow management.
6. Demonstrated empathy and active listening in customer interactions.
7. Ability to mentor peers and contribute positively to a supportive team culture.

Preferred Qualifications:

1. Experience optimizing or leading customer service workflows or initiatives.
2. Background in mentoring or onboarding customer support agents.
3. Exposure to fast-paced, digitally native customer support environments.

As a key member of our customer’s team, you will apply your experience to not just resolve issues, but to elevate the overall support quality and inspire those around you. If you have a passion for people, a dedication to process excellence, and the ability to bring empathy to every conversation, we’d love for you to make a difference here.